FAQ
Where can I find my orders info?
To view your order status, log into your account and go "My account" in which you wil see allthe previous order information under "My orders" tab
Can I still cancel my order if it has already been processed?
No, once the order has been processed & shipping out, you cannot cancel your order
Which paymentmethods do you offer?
We offer Visa, Mastercard, Amex, PayPal, Apple Pay & Google Pay
How do l acquire coupon code?
To acquire our coupon code, feel free to subscribe to our newsletter, in which you will receive regular coupon & discount promotion information regard to our products & services.
How do I redeem a voucher?
To redeem our coupon, feel free to apply in the checkout page
Can I redeem multiple vouchers?
Unfortunately, our coupon system only allows one coupon at a time
Do you offer Free shipping?
Yes, we offer free standard shipping on US orders of $25 or more. Free shipping reflected at checkout. Does not apply to duties, taxes, and/or previously placed orders. Additional fees apply for express or overnight shipping, where available.
How long does delivery take?
Domestic shipments via USPS
Starting October 1, 2021, USPS has increased its delivery time frame for 1st class mail packages. We now expect packages shipped via standard shipping (USPS 1st class mail) to arrive within 5-10 business days. Priority mail delivery times are generally 3-5 business days for domestic packages.
All shipping time frames provided by USPS are estimates, and packages may arrive faster, especially for local orders shipping to California, or be delayed by higher shipping volume over the holidays, COVID-19 closures, or extreme weather events.
What is your return policy?
We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period
**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.
How to return your products?
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When can I expect my refund?
Your refund will be authorized as soon as we receive the return. It usually takes 3-5 business days to arrive.
Who pays for return shipping costs?
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.
How long is the warranty period ?
The warranty period will be 1 years.